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What is the most important thing you can do to attract more patients to your practice and increase word-of-mouth referrals? The answer is: by improving your patient service. Talk over the phone matter how fantastic you think your products are, or how experienced you think your employees are, your patients are most likely to remember the direct contact they have with your practice and how it made them feel. Providing excellent patient service is an excellent way to differentiate your medical practice and rise above the competition. In fact, patient service is a more ificant consideration than pricing or location for prospects looking for healthcare providers. Sounding nice and using pleasantries is only a part of what makes for an excellent patient service experience over the phone.

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Similar to driving, telephone conversations in English might also seem difficult if English is not your first language —especially business calls. However, if you learn the key phrases that are commonly used over the phone, it becomes so much easier.

Use our tips to learn these phrases, and soon talking on the telephone at work in English will feel as simple as driving down the street!

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Download: This blog post is available as a convenient and portable PDF that you can take anywhere. Talking on the phone may be an essential part of your job, or you may only have to make or answer phone calls in English from time to time. You may need to speak on the phone in English every day or even as part of an exam or job interview. Sometimes your job may even depend on a phone call! Skyping or video calling in English involves the same skills as traditional telephoning, but with a webcam talk over the phone will be seen by the other person. You will discover that improving your telephone skills will also help with your speaking skills in general.

Not sure what to say on the phone? this list of questions will keep the conversation going:

The great thing about learning these telephone phrases is that you will actually get to use them in real life. Here are some tips for learning these new phrases:.

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The first time you use some new phrases, you will probably make some mistakes. Hopefully the people you talk to will be patient and understanding. Remind yourself: When you make mistakes, you are making progress.

Another great thing about mistakes is that you can learn from them.

How to talk to patients on the phone?

Every time you finish a phone conversation, write down the mistakes you think you made or talk over the phone phrases you are not sure about. Then you can listen later—by yourself or with a tutor—to look closely for new phrases you used correctly and where you need more practice. Once you read the phrases below, choose three every day to use in your phone conversations or whenever appropriate.

Remember: By using new words, you learn new words! You can use the learning strategy with grammar as wellnot just with new vocabulary. Every time you see a new grammar structure, write it down, make your own examples with it and then use it at work!

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Modal verbs. Expressions followed by infinitives.

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It may also help to read out the phrases below and practice making phone calls with a friend first. You will be less nervous if you practice with somebody you know. Reading aloud in English will help you improve your pronunciation.

How to speak professionally on the phone

If you record yourself as you practice, you can even become aware of your own mistakes. FluentU takes real-world videos—like music videos, movie trailers, news and inspiring talks—and turns them into personalized language learning lessons. Here are two formats you might use to do so. For example, if your name is Alice and you work at a company called Quick Translations, you might say:. Good morning!

Quick Translations, Alice speaking.

How may I help you? Sometimes you are the one initiating beginning a phone call. You may have more time to prepare in this case. You can use one of the formats below for greeting people when you call them:.

Over the phone or over the call

This first phrase is a question, and slightly more polite than the next option. Smith, please. Whenever you want to be friendly with someone, you can make small talk. You can ask them about their day, or you may be more specific if you remember details from your past conversations. This second phrase is more specific and should be used if you remember certain details. This will make the other person feel good about talking to you and may even improve your relationship.

For example, if you remember that a company will move to a new office building, you might ask:. How are you getting on with preparations to change office talk over the phone next month?

62 interesting things to talk about on the phone

If you answer a phone call and the caller wants to speak to someone who is unavailable, you should take a message. You can do that in any of the following ways:. Can I take a message? On the other hand, when you make a phone call and the person you want to talk to is not there, you should leave a message for them. Could you please take a message? Please tell her that Cindy from ing called about Mr. It happens to native speakers all time! You can use either of the following two phrases:.

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Let me see if I got that right. The information may be important, so just ask them to repeat it for you:.

Talk to people on the telephone

Here are some phrases you might use:. When you have to decide on times and places to do things, you can invite the other person to make suggestions. It can be seen as a of politeness. When you promise action, you may want to add when something is going to happen.

40 common phrases for effortless business telephone calls in english

Just be firm and polite:. Remember to thank the other person for calling or for helping you.

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Once you learn some of these expressions to help you with phone calls, you will feel much better about your language skills. If you like learning English through movies and online media, you should also check out FluentU.

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FluentU lets you learn English from popular talk shows, catchy music videos and funny commercialsas you can see here:. If you want to watch it, the FluentU app has probably got it. The FluentU app and website makes it really easy to watch English videos.

There are captions that are interactive. That means you can tap on any word to see an image, definition, and useful examples. FluentU lets you learn engaging content with world famous celebrities. Learn all the vocabulary in any video with quizzes.

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FluentU helps you learn fast with useful questions and multiple examples. Learn more. The best part? You'll have a truly personalized experience. Start using FluentU on the website with your computer or tablet or, better yet, download the FluentU app from the iTunes or from the Google Play store.

If you liked this post, something tells me that you'll love FluentU, the best way to learn English with real-world videos.

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Experience English immersion online! Get regular language learning tips, resources and updates, starting with the "Complete Guide to Foreign Language Immersion" e-book. Do you have trouble with English during business meetings? What if you could speak fluent English in calls, and connect comfortably with your customers, colleagues, and managers?

What could this newfound confidence do for your career? Did you know there's a course that can help you with that?

Never run out of ideas for what to talk about on the phone

It's called Creativa. Creativa has engaging, high quality video courses that help you present your best self in English. Creativa has professional actors and goes deep on body language and intonation. Creativa shows you exactly how to do it with realistic reenactments. With Creativa's Business Video Calls courseyou'll become amazing at managing meetings. Don't miss this opportunity to improve your English and your career — get started with Creativa today. And One More Thing FluentU lets you learn English from popular talk shows, catchy music videos and funny commercialsas you can see here: If you want to watch it, the FluentU app has probably got it.

FluentU talk over the phone you tap to look up any word. e-mail address to get your free PDF! Win a year-long FluentU Plus subscription! We promise not to spam you.